Mara Bella Injects

Appointment Deposit and Cancellation Policy 1. Non-Refundable and Non-Transferable Deposits: • Certain appointments require a deposit. This deposit is non-refundable and non-transferable. 2. Deposit Usage: * If a treatment or service is performed on the day of the consultation, the deposit can be applied towards the invoice for the treatment. * If no treatment is performed on the day of the consultation, the deposit serves as the consultation fee. 3. Rescheduling: * If you need to reschedule, you must provide at least 48 hours notice. Your deposit can be moved once to the next appointment. * If you reschedule and do not show up for the rescheduled appointment, your deposit will be forfeited regardless of the notification time. 4. Late Cancellation or Appointment Changes: * Cancellations or changes within 48 hours of the appointment will result in a $100 charge. * Members are allowed one late cancellation or change without charge. Any subsequent late cancellations or changes will incur the $100 fee. 5. 15-Minute Late Policy: • Arriving more than 15 minutes late will result in a $100 charge and may require rescheduling. 6. Same-Day Appointment Changes: • Changes to the type of appointment on the day of the appointment will only be accommodated if it does not disrupt our schedule. If it does, a $100 fee will apply. 7. No-Call, No-Show Policy: * If you do not call to cancel and do not show up for your appointment, your deposit will be forfeited and a $100 no-show fee will be charged.